Troubleshooting |
Troubleshooting Instructions |
Error Codes |
An error code is a four-digit code shown on an ERROR TX REPORT or an RX REPORT when an error occurs. For details on reports, see "Summary of Reports and Lists." See the table below for individual error codes. |
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If a Power Failure Occurs |
If a power failure occurs, machine functions will be limited as follows:
Even if power is suddenly lost due to a power failure or accidental unplugging, any sent or received documents stored in memory are backed up for about 5 minutes. However, after this period of time, the machine may lose any data stored in the memory. If this happens, the display shows <LOST IMAGE> when power is restored and automatically prints a Lost Report (unless the cartridge is empty or there is no paper in the machine) that lists the documents (received in the last 60 transactions) that were lost from memory as a result of the power cut. |
If You Cannot Solve a Problem |
This section describes the customer support services. |
Customer Support (U.S.A.) |
Customer Support (Canada) |
Customer Support (U.S.A.) |
If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com. |
Customer Support (Canada) |
Canon Canada Inc., offers a full range of customer technical support options*:
Please have the following information ready when you contact Canon:
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Clearing Jams |
When <CHECK DOCUMENT>, <PAPER JAM> or <PAPER JAM/OPEN REAR COVER> appears on the display, remove jammed paper from the machine first, then from the paper cassette or multi-purpose tray if necessary. Check the following if you experience repeated paper jams:
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Document Jams |
Paper Jams |
Document Jams |
When <CHECK DOCUMENT> appears on the display, remove a jammed document from the ADF. |
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Paper Jams |
When <PAPER JAM> or <PAPER JAM/OPEN REAR COVER> appears on the display, remove jammed paper from the inside of the machine first, then from the paper cassette or multi-purpose tray if necessary. |
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This operation is required only when <OPEN REAR COVER> appears on the display. |
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This operation is required only when <OPEN REAR COVER> appears on the display.
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If <LOAD CORRECT PAPER> is displayed |
When <LOAD CORRECT PAPER> appears on the display, the size of the paper in the paper cassette or multi-purpose tray is different from that of the paper specified in <PAPER SIZE> for <CASSETTE> or <MP TRAY>. You need to load the correct size paper or change the paper size in <PAPER SIZE> for <CASSETTE> or <MP TRAY>. |
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Reloading the Paper |
Changing the Paper Size Setting |
Reloading the Paper |
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The machine re-starts printing. |
Changing the Paper Size Setting |
Follow this procedure to change the paper size setting. |
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No further operation is required. |
Display Messages |
Display Messages <A to E> |
Display Messages <F to J> |
Display Messages <K to O> |
Display Messages <P to Z> |
Display Messages <A to E> |
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Display Messages <K to O> |
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Display Messages <P to Z> |
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Troubleshooting |
General Problems |
Paper Feeding Problems |
Fax Problems |
Copying Problems |
Printing Problems |
Scanning Problems |
Telephone Problems |
Network Problems |
Installing and Uninstalling Problems |
Uninstalling Software |
If the printer/fax driver, MF Toolbox, or Color Network ScanGear become unnecessary, follow the procedure below to uninstall them. |
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The [MF Drivers Uninstaller] dialog box appears. |
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