Troubleshooting > Troubleshooting > Telephone Problems
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Telephone Problems

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Cannot dial.

Telephone disconnects while you are talking.

Calls do not connect, or the wrong number is dialed.

Cannot dial.

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Make Fax Settings," in the Starter Guide.)

Is the power cord plugged in securely?

Check that the power cord is securely plugged into the machine and into the wall outlet. If the machine is plugged into a power strip, make sure the power strip is plugged in and turned on.

Is the main power switch turned ON?

Turn ON the main power switch.

Is the machine set for the correct telephone line type?

Make sure the machine is set for the correct telephone line type. (See "Setting the Type of Telephone Line (Fax).")

Is the receive mode set to <FAX/TEL>?

If you cannot make telephone calls using an external telephone when the receive mode is set to <FAX/TEL>, make the settings described below.
[MENU] → <FAX SETTINGS> → <USER SETTINGS> → set <PUBLIC LINE> to <ADAPTER 1>.
If the problem persists, set <PUBLIC LINE> to <ADAPTER 2>.
* The default setting is <DIRECT>.
If you set <PUBLIC LINE> to <ADAPTER 1> or <ADAPTER 2>, do not connect the supplied telephone cable directly to the wall jack and the telephone line jack on the back side of the machine.

Telephone disconnects while you are talking.

Is the telephone cable connected properly?

Make sure the cable is connected properly. (See "Make Fax Settings," in the Starter Guide.)

Is the telephone cable defective?

Use another cable.

Calls do not connect, or the wrong number is dialed.

Did you check for the dial tone before entering the telephone number?

Make sure to check for the dial tone before entering a telephone number. If you enter the number before hearing the dial tone, the call may not be connected or the wrong number may be dialed.


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