Troubleshooting > If You Cannot Solve a Problem
*
If You Cannot Solve a Problem

If you cannot solve the problem after having referred to the information in this chapter, contact your local authorized Canon dealer or the Canon help line.

Please have the following information ready when you contact Canon:

  • Product name (imageCLASS MF4380dn/imageCLASS MF4370dn/imageCLASS MF4350d/imageCLASS MF4340d/imageCLASS MF4330d/imageCLASS MF4320d)
  • Serial number (on the label located inside top of the front cover)
  • Place of purchase
  • Nature of problem
  • Steps you have taken to solve the problem and the results

Remark
  • If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line. Do not attempt to disassemble or repair the machine yourself.
  • Attempting to repair the machine yourself may void the limited warranty.

  • Back To Top