This section describes errors and how to address them.

If a printer problem occurs

If "Ink Info Number: 1683" is displayed

 

If a printer problem occurs

When the message "A printer error has occurred." is displayed, perform the operation described below.

If error number "B200" is displayed

Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.

If error number "5100" or "5110" is displayed

1) Check whether anything is blocking the movement of the Print Head Holder.

2) Cancel printing, and turn off the machine.

3) Then clear the paper jam or foreign object that is preventing the Print Head Holder from moving, and turn on the machine again.

Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

 

If the problem is not resolved, contact the service center.

If error number "6000" is displayed

1) If any object is placed in front of the machine, remove it.

2) Open the Paper Output Tray gently, then turn the power off and back on.

Other occasion

1) Turn off the machine, and unplug the power cord of the machine from the power supply.

2) Plug the machine back in and turn the machine back on.

 

If the problem is not resolved, contact the service center.

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If "Ink Info Number: 1683" is displayed

If a message like the one below is displayed, the corresponding cause and corrective action are described.

Ink Info Number : 1683
The remaining level of the following ink cannot be correctly detected. Replace the ink tank.
 Magenta <CLI-221M>

Replace the ink tank.

Cause

The remaining ink level cannot be correctly detected.

Action

Replace the ink tank and close the Scanning Unit (Cover).
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.

If the function for detecting the remaining in level is disabled, the ink tank is displayed in gray on the Status Monitor.

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