Error Codes

If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed.

You can check the error code on the Details screen when you select <Log> on the System Monitor screen.

If a send, receive, or fax job does not complete successfully, the error code is printed in the RESULT column on the Activity Report, TX Report, and Fax Activity Report. Perform the necessary procedures according to the error code.

For details on reports, see "Summary of Reports and Lists."

See the table below for individual error codes.


#0001

#0003

#0005

#0009

#0012

#0018

#0037

#0059

#0099

#0401

#0403

#0404

#0406

#0407

#0408

#0703

#0705

#0751

#0752

#0753

#0755

#0801

#0802

#0804

#0806

#0808

#0810

#0813

#0816

#0818

#0819

#0820

#0821

#0827

#0828

#0829

#0839

#0853

#0859

#0001

Description

Paper or originals are jammed.

Action

Remove any jammed paper or originals. (See "Clearing Jams.")

#0003

Description

Communications that take longer than the preset time (64 minutes) caused the error.

Action1

Reduce the resolution or divide the document into two or more parts, and then try sending the document again. (See "Selecting Resolution (Fax).")

Action2

When receiving a document, ask the sender to either reduce the resolution at which the document is scanned, or divide the document into two or more parts before sending it.

#0005

Description1

The recipient did not answer within 35 seconds.

Action

Confirm that the recipient's machine is able to communicate, and try again.

Description2

The recipient's machine is not a G3 fax.

Action

Check the type of receiving machine with the receiving party.

#0009

Description1

There is no paper.

Action

Load paper. (See "Load Paper.")

Description2

The paper drawer is not correctly inserted into the machine.

Action

Insert the paper drawer properly. (See "Load Paper.")

#0012

Description

The document could not be sent because the recipient's machine was out of paper.

Action

Ask the recipient to load paper into their fax machine.

#0018

Description1

The recipient's machine did not respond when your machine redialed.

Action

Confirm that the recipient's machine is able to communicate, and then try again.

Description2

The documents could not be sent because the recipient's machine was busy.

Action

Confirm that the recipient's machine is able to communicate, and then try again.

Description3

The settings on your machine do not match the settings on the recipient's machine.

Action

Check that the settings on your machine match those on the recipient's machine, and that the recipient's machine is able to communicate. Try sending again.

Description4

No pause was included in the telephone number when sending a fax overseas.

Action1

Insert a pause after the country code, or after the fax number of the recipient, and then dial the number again. (See "Dialing an Overseas Number (With Pauses) (Fax).")

Action2

Change the Long Distance setting if you are sending documents to a destination stored in the Address Book or one-touch. (See "Registering Fax Numbers in the Address Book," or "Registering Fax Numbers in One-Touch.")

#0037

Description1

Documents could not be received because there is insufficient memory available.

Action

Print, send, or delete any documents stored in memory.

Description2

The data size exceeds the available memory.

Action

Reduce the data size by lowering the resolution or by changing the file format.

#0059

Description

Your transmission is canceled because the number you dialed was different from the number registered on the other party's fax machine.

Action

Check to see that the correct fax number is registered on the other party's fax machine.

#0099

Description

A job was interrupted when the Media To Print or Scan To Media function was being used.

Action

Try to execute the job if necessary.

#0401

Description

The USB memory is full or the maximum number of files that can be stored in the root directory (the top level of the directory tree in the USB memory) has been reached.

Action

Delete unnecessary files in the USB memory or organize the files in the root directory by moving existing files to a newly created folder.

#0403

Description

The job failed because the same file name existed. Generally, if the same file name exists, a file will be automatically renamed by adding a number, which ranges from 1 to 999, to the tail of its file name in order to avoid naming conflicts. However, this error occurred because the file with the same number already added to its file name existed.

Action

Rename the file, and then write the data again.

#0404

Description

The job failed because the write protect switch of the USB memory was ON.

Action

Turn OFF the write protect switch of the USB memory.

#0406

Description1

The job failed because the medium was pulled out while the job was in progress.

Action

Confirm that the medium is properly inserted, and then write the data again.

Description2

An error has occurred while data, such as image data, were being transferred to the medium. (The connected medium may be formatted with a file system that is not supported by the machine.)

Action

Check the status of the medium, or make sure that the medium is formatted with a file system supported by the machine (FAT16 or FAT32), and then try again.

#0407

Description1

The length of the full path to the specified file (or folder) exceeded the supported limit.

Action

The limit of the length of the full path is 120. Change or shorten the file name to be written.

#0408

Description1

The transfer of data has failed because the medium was pulled out during the transfer.

Action

Confirm that the medium is correctly inserted and then try the transfer again.

Description2

An error has occurred while data, such as image data, were being transferred to the medium.

Action

Check the status of the medium, or make sure that the medium is formatted with a file system supported by the machine.

#0703

Description

The memory for image data is full when sending color documents.

Action1

Wait a few moments, and then try sending again after other send jobs are complete.

Action2

Erase documents stored in memory. If the machine still does not operate normally, turn the main power OFF, and then back ON.

#0705

Description

The send process was interrupted because the size of the image data being sent was larger than the size limit set in <Send Data Size Limit> in <E-mail/I-Fax Settings> in <Communications Settings> in <System Management Set> (from the Additional Functions screen).

Action1

Change the setting of the size limit in the <Send Data Size Limit> in <E-mail/I-Fax Settings> in <Communications Settings> in <System Management Set> (from the Additional Functions screen).

Action2

Select a lower resolution.

Action3

If you are sending an I-fax, reduce the size of the data by decreasing the number of pages that contain images so that it will not exceed the size limit set in <Send Data Size Limit>.

Action4

When scanning, set <Divide Pages> to <On> in <Color/File Format Settings>.

#0751

Description

The server is not functioning. The network is down (the server is unable to connect to the network or was disconnected).

Action1

Check the recipient's address.

Action2

Check that the network is up.

#0752

Description1

The SMTP server address for e-mail or I-fax is not correct.

Action

Make sure that the SMTP Server in E-mail/I-Fax Settings under Network Settings matches the SMTP server address you checked in "Checking Your E-Mail Account."

Description2

The domain name or e-mail address may not be set.

Action1

Make sure that Domain Name in TCP/IP Settings under Network Settings is set correctly.

Action2

Make sure that E-mail Address in E-mail/I-Fax Settings under Network Settings is set correctly.

Description3

The mail server is not functioning.

Action

Ask the network administrator to check that the mail server is operating properly.

Description4

The network is down.

Action

Ask the network administrator to check that the network is operating properly.

Description5

While an e-mail message were being sent in color, some error occurred.

Action

Try sending several times. If the error persists, ask the network administrator to check that the network is operating properly.

#0753

Description

A TCP/IP error occurred while sending documents to a file server, or sending an e-mail message. (Socket, Select error, etc.)

Action1

Check that the network cable is properly connected between the machine and your computer.

Action2

Check that the <SMB Settings> is set to <On>.

Action3

Check that the <Host Name> of the file server destination is set correctly.

Action4

Check that the <Workgroup Name> is set correctly.

Action5

Set <Use LM Announce> to <On>.

Action6

Check the settings in Windows Firewall.

Action7

If the machine still does not operate normally, turn the main power OFF, and then back ON.

#0755

Description1

You cannot send jobs because TCP/IP is not functioning correctly.

Action

Check <TCP/IP Settings> in <Network Settings> in <System Management Set> (from the Additional Functions screen).

Description2

The IP address is not set.

Action

Check TCP/IP Settings in Network Settings in System Management Set (from the Additional Functions screen).

Description3

When the machine was turned ON, an IP address was not assigned to the machine by the DHCP, RARP, or BOOTP server.

Action

After the machine is turned ON, communication with a network will not start until the time specified in <Startup Time Settings> in <Network Settings> in <System Management Set> (from the Additional Functions screen) elapses. Wait a few moments, and then try sending again.

#0801

Description1

A timeout error occurred while the machine was communicating with the SMTP server to send an e-mail message.

Action

Check that the SMTP server is functioning normally, or check the network status.

Description2

The SMTP server returned an error while trying to connect. The destination is not correct.

Action

Check the destination setting.

Description3

An error occurred on the server side during transmission to a file server.

Action

Check that the file server is operating properly.

Description4

The e-mail address is incorrect.

Action

Make sure that the E-mail Address in E-mail/I-Fax Settings under Network Settings is set correctly.

#0802

Description1

The address of the SMTP server is incorrect.

Action

Make sure that SMTP Server in E-mail/I-Fax Settings under Network Settings matches the SMTP server address you checked in "Checking Your E-Mail Account."

Description2

The domain name of the DNS server is incorrect.

Action

Make sure that Domain Name in TCP/IP Settings under Network Settings is set correctly.

Description3

The address of the DNS server is incorrect.

Action

Make sure that Primary DNS Server Address and Secondary DNS Server Address in TCP/IP Settings under Network Settings are set correctly.

Description4

Connection to the DNS server failed.

Action

Ask the network administrator to check that the DNS server is operating properly.

#0804

Description

You have no permission to access the folder.

Action

Check that the user name and password you specified match the user accounts (user name and password) registered to the computer (file server).

#0806

Description1

An incorrect user name or password was specified for the sending of a file to a file server.

Action

Check that the user name and password you specified match the user accounts (user name and password) registered to the computer (file server).

Description2

An incorrect destination was specified for the sending of an e-mail message or I-fax.

Action

Check the e-mail or I-fax address.

#0808

Description1

A timeout error occurred while the machine was communicating with the FTP server.

Action1

Check that the FTP server is functioning normally.

Action2

Check the network status.

Description2

The FTP server returned an error while trying to connect. The destination is not correct. An error occurred on the server side during transmission.

Action1

Check that the FTP server is functioning normally.

Action2

Check the network status.

Action3

Check the destination setting.

Action4

Check the status and setting of the file server.

#0810

Description1

A POP (Post Office Protocol) server connection error occurred while receiving an I-fax.

Action1

Check the POP Server address in <E-mail/I-Fax Settings> in <Network Settings> in <System Management Set> (from the Additional Functions screen).

Action2

Confirm that the POP server is functioning normally.

Action3

Check the network status.

Description2

The POP server returned an error during the connection.

Action

Make sure that POP Server in E-mail/I-Fax Settings under Network Settings matches the POP server address you checked in "Checking Your E-Mail Account."

Description3

A timeout error occurred on the server while connecting to the POP server.

Action

Ask the network administrator to check that the mail server or the network is operating properly.

#0813

Description

The login name or password for access to the POP server is incorrect.

Action

Check that POP Address and POP Password in E-mail/I-Fax are set correctly. (See "When a POP Server is Used.")

#0816

Description

You have reached the quota for the number of pages you can scan for faxing.

Action

Reset or increase the page quota or contact your system administrator.

#0818

Description

You have received data that cannot be processed (cannot print the attached file).

Action

Check the settings and ask the sender to resend the data.

#0819

Description

You have received data that cannot be processed (MIME information is incorrect).

Action

Check the settings, and then ask the sender to resend the data. The machine can receive only e-mails in plain text format. HTML e-mails cannot be received.

#0820

Description

You have received data that cannot be processed (BASE 64 or uuencode is incorrect).

Action

Check the settings, and then ask the sender to resend the data. The machine can receive only e-mails in plain text format. HTML e-mails cannot be received.

#0821

Description1

You have received data that cannot be processed (TIFF analysis error).

Action

Check the settings, and then ask the sender to resend the data.

Description2

The read job failed because TIFF or JPEG files were not supported or the image data was corrupted.

Action

Confirm that the supported file format is used, and then read data again.

#0827

Description

You have received data that cannot be processed (contains MIME information that is not supported).

Action

Check the settings, and then ask the sender to resend the data.

#0828

Description

You have received HTML data.

Action

Ask the sender to use a file format other than HTML, and then resend the data.

#0829

Description

Data that contains more than approximately 1,000 pages is received. (This error code may also appear when the machine receives corrupted data.)

Action

This machine can store up to approximately 1,000 pages of data in memory, but will delete any data that exceeds this limit. Ask the sender to resend the remaining pages. (If the received data is corrupted, ask the sender to resend the appropriate data.)

#0839

Description

The user name or password for the SMTP Authentication is incorrect.

Action1

Make sure that SMTP Server in E-mail/I-Fax Settings under Network Settings matches the SMTP server address you checked in "Checking Your E-Mail Account."

Action2

Enter the correct password for the SMTP Authentication in Password in E-mail/I-Fax Settings under Network Settings.
If you do not know what your password is, check in the notification form issued by your ISP (Internet Service Provider) or consult the network administrator.

#0853

Description1

The job was not able to be processed due to the reason why it was canceled from an application or operating system while the print data was being sent to this machine from a computer etc.

Description2

You have sent the print data unsupported by the machine or sent corrupted print data.

Action

Check the settings, and then repeat the operation.

#0859

Description

An error occurred while compressing scanned originals.

Action

Check the scan settings, and then try scanning again.