Troubleshooting > Clearing Jams
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Clearing Jams

This section describes how to remove jammed paper. When error messages appear on the display, see "Error Messages." For other problems, see "Troubleshooting."

When <Check the originals.>, <The paper has jammed.>, or <Remove the jammed paper from...> appears on the display, remove the jammed paper from the machine. The screen indicating the location of the paper jam and the procedure for clearing the paper jam appears on the display, and it remains there until the paper jam is entirely cleared.

Check the following if you experience repeated paper jams:

  • Check that the paper you are using meets the requirements for use. (See "Paper Requirements.")
  • Make sure you have removed any scraps of paper from the inside of the machine.
  • Fan and tap the paper stack on a flat surface before loading it in the machine.

Remark
  • If you tear the paper, remove any torn pieces to avoid further jams.
  • If your hands or clothes get dirty from touching the toner, wash them immediately in cold water. Do not use hot water. If you do, the toner may be set permanently.
  • Do not force a jammed document or paper out of the machine. Contact your local authorized Canon dealer.

Original Jams

Paper Jams

Paper Delivery Tray


Duplex Unit


Stack Bypass Tray


Paper Drawer 1


Optional Paper Drawer (Paper Drawer 2)


Inside of the Machine


Fixing Unit


Back Cover


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