Troubleshooting > Service Call Message
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Service Call Message

If a malfunction occurs and the machine cannot operate normally, the message <Turn off the main power on the right side of the machine.> is displayed. Write down the error code displayed on the bottom left side of the display and contact your local authorized Canon dealer. If the error code <E000012> appears on the display, see "If the Delivery Feeder Unit Is Not Installed Correctly."


Remark
  • Sending or receiving documents cannot be done when the main power switch is OFF or the power cord is disconnected.
  • If the main power switch is turned OFF, all jobs waiting in the print queue will be erased.
  • Documents received into memory and documents stored for delayed send will be retained for approximately 60 minutes after the power cord has been disconnected.
  1. Turn OFF the main power switch. Wait at least 10 seconds before turning the main power switch back ON.
  1. If the machine still does not operate normally, turn OFF the main power and disconnect the power plug. And then contact your local authorized Canon dealer.
  • Turn OFF the main power.

  • Disconnect the power plug.

  • When you contact your local authorized Canon dealer, have the following information available:
  • Product name (imageRUNNER C1028/imageRUNNER C1028iF)
  • Serial number (on the label located on the top inside part of the front cover)

  • Details of the malfunction
  • The error code displayed on the touch panel display

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