Troubleshooting > Error Messages > Error Messages <A to E>
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Error Messages <A to E>

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A cover is open.

Avail. Mem.

Cannot complete searching due to timeout. Check the settings.

Cannot connect to the selected server. Check the settings.

Cannot connect to the server because timer settings for this device differ to those of the selected server.

Cannot find server.

Cannot find the selected server. Check the settings.

Check the XXX toner.

Check the XXX toner connection.

Check TCP/IP.

Check that all of the covers are closed.

Check the originals.

Clean the scan area.

Clear the output tray.

Check the user name and password or check settings.

Drawer 1 is not inserted.

A cover is open.

Description

The front cover or the fixing unit cover is open.

Action

Close the front cover or the fixing unit cover.

Avail. Mem.

Description

This message shows the percentage of the memory currently available. This message is displayed when you set the originals in the feeder in Fax/Send mode.

Action

If you need more space, wait for the machine to send any documents in memory. Also print, send, or delete any documents stored in memory.

Cannot complete searching due to timeout. Check the settings.

Description1

The machine could not search for destinations within the specified time.

Action

Increase the time setting for <Search Timeout> in <Register LDAP Server>. (See "Setting Up LDAP Server.")

Description2

The machine could not authenticate a user against an authentication server and retrieve attributes about the user from the server within the specified time.

Action

Increase the time setting for <Timeout Settings> on the Send Function Authentication Settings page. (See "Specifying the Authorized Send Settings.")

Description3

An error occurred on the LDAP server side.

Action

Check that the LDAP server is functioning normally.

Cannot connect to the selected server. Check the settings.

Description

The machine cannot connect to the specified IP address/port.

Action1

Check the gateway address setting. (See "Setting and Checking the IP Address.")

Action2

Check the server address and port number for the LDAP server. (See "Setting Up LDAP Server" or "Specifying the Authorized Send Settings.")

Action3

Check that the LDAP server is operating properly.

Action4

If <Login Information> is set to <Use (Sec. Auth.): Ver 3 (UTF-8)> for the LDAP server, check whether UDP (User Datagram Protocol) packages are blocked by the filter.

Cannot connect to the server because timer settings for this device differ to those of the selected server.

Description

The time setting of the LDAP server and the time setting of the machine are more than five minutes apart.

Action

The machine cannot connect to an LDAP server if the time setting of the server and the time setting of the machine are more than five minutes apart with <Login Information> set to <Use (Sec. Auth.): Ver 3 (UTF-8)> for the LDAP server. Check the time settings on the server and the machine.

Cannot find server.

Description

The IP address that the machine should connect to cannot be determined.

Action

Check the DNS (Domain Name System) Server Settings in TCP/IPv4 or v6 in <Network Settings> in <System Management Set> (from the Additional Functions screen).

Cannot find the selected server. Check the settings.

Description1

The IP address that the machine should connect to cannot be determined.

Action1

Check the DNS (Domain Name System) server settings. (See "Setting IPv4 DNS" or "Setting IPv6 DNS.")

Action2

Check whether the DNS server' s DNS settings are correct.

Description2

If <Login Information> is set to <Use (Sec. Auth.): Ver 3 (UTF-8)> for the LDAP server, the machine cannot determine the host name.

Action

Check the DNS (Domain Name System) server settings. (See "Setting IPv4 DNS" or "Setting IPv6 DNS.")

Check the XXX toner. (XXX indicates "Black", "Yellow", "Cyan", or "Magenta".)

Description

A toner cartridge that cannot guarentee print quality because it has reached the end of its life etc., or a toner cartridge that has already been spent may be set.

Action

Continued use of this toner cartridge may cause the machine to malfunction. Replacing of the toner cartridge is recommended. (See "Replacing the Toner Cartridge with a New One.")

Check the XXX toner connection. (XXX indicates "Black", "Yellow", "Cyan", or "Magenta".)

Description

There may be a problem with the toner cartridge connection of the indicated color.

Action1

Take out the toner cartridge of the indicated color, then properly set it again. For detailed instructions, see "Replacing the Toner Cartridge with a New One."

Action2

Turn OFF the main power switch, wait for more than 10 seconds, then turn it ON again.

Action3

When this message does not disappear even if you take the above procedures, replace the toner cartridge with a new one (see "Replacing the Toner Cartridge with a New One.")

Check TCP/IP.

Description1

The machine's TCP/IP is not operating.

Action

Check the IP Address Settings in <Network Settings> in <System Management Set> (from the Additional Functions screen). (See "Setting and Checking the IP Address.")

Description2

The machine and the network cable are not properly connected.

Action

Check that the network cable is properly connected between the machine and the network.

Check that all of the covers are closed.

Description

The cover is open.

Action

Check the cover and make sure that it is completely closed.

Check the originals.

Description

The original is not correctly set in the feeder.

Action

Correctly set the original in the feeder.

Clean the scan area.

Description

The feeder scanning area may be dirty.

Action

Clean the feeder scanning area (See "Scanning Area."), then press [OK].

Clear the output tray.

Description

Output paper is piled up on the output tray.

Action

Remove the output paper from the output tray.

Check the user name and password or check settings.

Description1

The user name, password, or server name for access to Authorized Send is incorrect.

Action

Make sure that the specified user name, password, and server name are correct.

Description2

The user attribute name, administrator' s ID, or password for access to Authorized Send is incorrect.

Action

Check that <Attribute of User Name>, <User Name>, and <Password> on the LDAP Authentication Server Settings page are set correctly. (See "Specifying the Authorized Send Settings.")

Drawer 1 is not inserted.

Description

Printing or copying could not be performed because the paper drawer (Drawer 1) was not set.

Action

Set the paper drawer (Drawer 1) and push it in as far as it will go. The copy or print will automatically resume.


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