Troubleshooting > Clearing Jams > Paper Jams > Inside of the Machine
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Inside of the Machine

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If a screen similar to the one shown above appears on the display, remove the jammed paper from the inside of the machine. Then press the right Any key to display the next procedure.
If the size of the paper loaded in the paper drawer differs from the paper size set in the <Paper Settings> or the paper size set on the printer driver, a paper jam may occur. If this this is the case, load the correct size paper before removing the jammed paper.


Remark
  • If you remove the jammed paper before re-loading the correct size paper, another paper jam may occur. Make sure to re-load the correct size paper before removing the jammed paper.
  1. Open the front cover.

If you are using the stack bypass tray, close it before opening the front cover. Open the front cover gently holding the handle (A).

  • When removing the jammed paper, be sure to place paper on the transfer belt (A) of the delivery feeder unit to protect the belt.

  • Do not place any object on or touch the transfer belt (A) of the delivery feeder unit. The transfer belt (A) of the delivery feeder unit is supplied with a function that cleans itself, therefore, do not clean the belt even when the toner is on it. If the delivery feeder unit is broken or transfer belt (A) is damaged, this may result in misfeeds or deterioration in print quality.

  1. Hold both sides of any jammed paper and pull it out in the direction of the arrow.
  • Gently remove the jammed paper in the direction of the arrow to prevent unfixed toner from spilling.
  • When removing the paper, be careful not to touch the transfer belt of the delivery feeder unit or toner cartridge.
  • Do not force a jammed paper out of the machine. If the jammed paper cannot be removed easily, proceed to the next step.
  1. Hold both sides of any jammed paper and gently pull it out in the direction of the arrow.
  • Do not force a jammed paper out of the machine. If the jammed paper cannot be removed easily, proceed to the next step.
  1. Hold both sides of any jammed paper and gently pull it out in the direction of the arrow.
  • Do not force a jammed paper out of the machine. If the jammed paper cannot be removed easily, proceed to the next step.
  1. Press the lock release buttons (A) on the duplex print transport guide and lift the duplex print transport guide (B).

If you are not performing two-sided printing, proceed to the next step.

  • Do not force a jammed paper out of the machine. If the jammed paper cannot be removed easily, proceed to the next step.
  1. Remove the jammed paper while lifting the duplex print transport guide.
  • Do not force a jammed paper out of the machine. If the jammed paper cannot be removed easily, proceed to the next step.
  1. Lower the duplex print transport guide until it clicks into its original position.
  • Make sure that the duplex print transport guide is closed completely. If the duplex print transport guide is not closed completely, this may result in misfeeds or paper jams.
  1. Hold the tab (A) of the delivery feeder unit, and lift the delivery feeder unit until it clicks.
  • If the delivery feeder unit comes off, see "If the Delivery Feeder Unit Is Not Installed Correctly."
  1. Remove the jammed paper in the direction of the arrow.
  • If the jammed paper cannot be removed easily, do not try to remove it forcefully but proceed to the next step.
  1. Close the front cover.

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