List of Error Codes without Messages

If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you press [Log] on the System Monitor screen. (See "Basic Operations.")

If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report and Send Report. However, if a send job is canceled, "STOP" is printed in the Results column on the Send Report. (See "Using the Main Unit to Send/Receive.")

Perform the necessary procedures according to the error code.


#001

#009

#099

#701

#703

#711

#712

#749

#759

#816

#817

#823

#824

#825

#849

#850

#851

#852

#853

#854

#855

#856

#857

#858

#859

#860

#861

#862

#863

#865

#001

Cause 1

Different sized originals were scanned without setting the Different Size Originals mode.

Remedy

Set the Different Size Originals mode, and then try scanning again.

Cause 2

Different sized originals were scanned in the 2-Sided Original without setting the Different Size Originals mode.

Remedy

Set the Different Size Originals mode, and then try scanning again.

#009

Cause 1

There is no paper.

Remedy

Load paper. (See "Maintenance.")

Cause 2

The paper drawer is not inserted correctly into the machine.

Remedy

Insert the paper drawer properly. (See "Maintenance.")

#099

Cause

Copying/printing was interrupted.

Remedy

Try copying/printing again.

#701

Cause 1

The specified Department ID does not exist, or the password has changed.

Remedy

Enter the correct Department ID or password using - (numeric keys) on the control panel, and try again.

Cause 2

The Department ID or password was changed while the machine was processing a job.

Remedy

Change the Department ID and password, and try again. If you do not know the password, contact your System Manager.

Cause 3

<Allow Printer Jobs with Unknown IDs> is set to 'Off'.

Remedy

Set <Allow Printer Jobs with Unknown IDs> to 'On'. (See "Security.")

#703

Cause

The hard disk is full, and no more images can be scanned.

Remedy 1

Wait a few moments, and try scanning again after the current send jobs complete.

Remedy 2

Erase documents stored in inboxes. If the machine still does not operate normally, turn the main power OFF, and then back ON again. (See "Before You Start Using This Machine.")

#711

Cause

The inbox memory is full.

Remedy

Erase unnecessary documents stored in the inbox. (See "Using the Main Unit to Send/Receive" and "Mail Box.")

#712

Cause

The maximum number of documents is already stored in the inbox.

Remedy

Erase unnecessary documents stored in the inbox. (See "Using the Main Unit to Send/Receive" and "Mail Box.")

#749

Cause

You could not execute the job because a service call message is being displayed.

Remedy

Turn the main power OFF, wait for 10 or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer. (See "Before You Start Using This Machine.")

#759

Cause

An error occurred while sending the URL of a User Inbox.

Remedy

Contact your System Manager.

#816

Cause

You cannot print because the set page limit total has been reached.

Remedy

Contact your System Manager.

#817

Cause

A communication error occurred between your machine and a remote copy printer.

Remedy

Check the network connection, and try again. If communication errors continue, contact your System Manager.

#823

Cause

Unable to connect to a remote copy printer.

Remedy

Check the network connection, and try again. If the machine still does not operate normally, contact your System Manager.

#824

Cause

A communication error occurred in a remote copy printer.

Remedy

Check the network connection to the remote copy printer, and try again. If the machine still does not communicate with the remote copy printer, contact your System Manager.

#825

Cause 1

The Department ID and password set on the host machine do not match those registered in the remote copy printers.

Remedy 1

Register your Department ID and password in the remote copy printers.

Remedy 2

Use a remote copy printer in which your Department ID and password are registered.

Cause 2

Reserved or current print jobs cannot be performed in the remote copy printer because the Department ID and password have been deleted, or the password has been changed.

Remedy

Contact your System Manager, or make sure that the Department ID and password set in the host machine match the ones registered in the remote copy printer.

#849

Cause

Device information could not be delivered because the client machine is processing a job.

Remedy

Try delivering device information again after the client machine finishes processing the job.

#850

Cause

Device information could not be delivered because a screen relating to the delivered device information is being displayed.

Remedy

Try delivering the device information again after the screen is cleared from the client machine. (See "Security.")

#851

Cause 1

There is insufficient memory remaining in the system.

Remedy

Check the system's available memory, and delete any unnecessary documents stored in inboxes. (See "Mail Box.")

Cause 2

The machine's memory is full.

Remedy

Erase unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Using the Main Unit to Send/Receive" and "Mail Box.")

Cause 3

The scanned document cannot be stored because there are more than 2,000 documents in the specified inbox.

Remedy

If there are a large number of documents, delete the unnecessary ones from the specified inbox. (See "Mail Box.")

#852

Cause

An error occurred because the main power switch was turned OFF while a job was being processed.

Remedy

Check to see if the main power switch is turned ON. Try processing the job again, if necessary. (See "Before You Start Using This Machine.")

#853

Cause 1

When trying to print a large number of pages, the job is not performed due to insufficient memory resources.

Remedy

Reduce the number of pages to print, or perform the print job again when no other jobs are reserved.

Cause 2

The job could not be processed, because it was canceled from the printer driver while the print data was being sent to the machine.

Remedy

Try printing again.

Cause 3

The spool memory is full when Use Spooler in Network Settings in System Settings (from the Additional Functions screen) is set to 'On', therefore, data received from the host could not be spooled.

Remedy

Set Use Spooler in Network Settings in System Settings (from the Additional Functions screen) to 'Off', and try sending the print data again. (See "Network.")

Cause 4

The maximum number of receivable data exceeds the receive limit. (See "Mail Box" and "Using the Main Unit to Send/Receive.")

Remedy

Try printing the documents again after all current jobs are complete. If you still cannot print, check the sent data.

Cause 5

The number of secured documents exceeded the maximum limit that can be reserved at a time.

Remedy

Print or erase the secured documents that are stored in the machine, and try printing again. (See "Setting the Main Unit (PS/PCL/UFR II Printer).")

#854

Cause

Device information could not be delivered because the client machine has Restrictions for Receiving Device Info. in Device Information Delivery Settings in System Settings (from the Additional Functions screen) set to 'On'.

Remedy

Try delivering device information again after setting Restrictions for Receiving Device Info. in Device Information Delivery Settings in System Settings (from the Additional Functions screen) to 'Off'. (See "Security.")

#855

Cause

Device information could not be delivered because a language that the client machine cannot handle was included in the device information.

Remedy

Contact your local authorized Canon dealer.

#856

Cause

The job was canceled because there was not enough free space on the hard disk to store the temporary data.

Remedy

Contact your System Manager.

#857

Cause

Data reception timed out, or the job was canceled at the host.

Remedy

Check that the network is functioning properly, and then try printing again.

#858

Cause

There is a problem with the print data sent from an external application.

Remedy

Check the settings of the data sent to the machine, make sure they are compatible with the machine, and try sending the data again.

#859

Cause 1

A compression error occurred with the image data.

Remedy

Check the print settings, and try printing again.

Cause 2

An original was not scanned properly, or the orientation of the original was incorrect.

Remedy

Check the scan settings, and try scanning again.

#860

Cause 1

A paper jam occurred during printing.

Remedy

Try printing again.

Cause 2

You tried to print on a transparency sheet not made for this machine.

Remedy

Load transparencies made for this machine into the machine and then try printing again.

#861

Cause

An error occurred while processing PDL data or image data.

Remedy

Confirm the print settings you made when printing from a computer.

#862

Cause 1

The saddle finisher trays have exceeded their stacking limits.

Remedy

Change the print data or print settings, and try printing again.

Cause 2

A combination of settings, which is not supported was set.

Remedy

Change the print data or print settings, and try printing again.

Cause 3

Data, which is not guaranteed to be compatible was printed.

Remedy

Change the print data or print settings, and try printing again.

#863

Cause

An error occurred while processing PDL data or image data.

Remedy

Check the settings, and try printing again.

#865

Cause

A function related to performing jobs is restricted.

Remedy

Contact your System Manager.