Install Page

The file for the application to install does not exist or the file path is incorrect. Try to specify the path again.

The file for the license to install does not exist or the file path is incorrect. Try to specify the path again.

The contents of the file for the application to install are incorrect or information is missing. Check the file.

The contents of the file for the license to install are incorrect or information is missing. Check the file.

The following information is missing in file for the specified application. Check the file. <Missing information>

The following information in the specified application is incorrect. Check the file. <Inaccurate information>

Cannot install this license because the specified application and license do not correspond. Try to specify a path for the license file again.

The number of applications that can be installed has exceeded the limit. Try to install this application after uninstalling other applications.

The specified license is already installed.

To install the specified application, a license file must be installed at the same time. Specify a license file.

The specified file is a system application. Install the application from the [Enhanced System Application] page.

The specified license does not match this device. Specify an installable license.

The specified application does not support this device.

The specified file is an update file. Stop the application that you want update and then install the file.

Cannot install the application because the license requirement is different. Uninstall the specified application, and then try to install the application again.

Cannot install this application because hard disk space has been exceeded. Uninstall other applications and then try to install it again.

Could not cancel installation. Installation has been successfully completed.

The specified application cannot be installed on this device.

This application does not support the MEAP version of the device. Contact your service representative after checking the application version.

Cannot find the specified application. It may have been uninstalled by another user.

Error: <Error Details>

The file for the application to install does not exist or the file path is incorrect. Try to specify the path again.

Cause

The application file does not exist in the specified path, or the file path is incorrect.

Remedy

Specify the file path correctly.

The file for the license to install does not exist or the file path is incorrect. Try to specify the path again.

Cause

The license file does not exist in the specified path, or the file path is incorrect.

Remedy

Specify the file path correctly.

The contents of the file for the application to install are incorrect or information is missing. Check the file.

Cause

The contents of the file specified as an application file are incorrect, or information is missing.

Remedy

This application file cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.

The contents of the file for the license to install are incorrect or information is missing. Check the file.

Cause

The contents of the file specified as a license file are incorrect, or information is missing.

Remedy

This license file cannot be installed. Check the file. If there are no problems, contact your local authorized Canon dealer.

The following information is missing in file for the specified application. Check the file. <Missing information>

Cause

The application cannot be installed because required information is not included in the application file.

Remedy

Check the file. If there are no problems, contact your local authorized Canon dealer to see if there is any <Missing information>.

The following information in the specified application is incorrect. Check the file. <Inaccurate information>

Cause 1

<Inaccurate information> in the application file cannot be recognized as correct information.

Remedy

Contact your local authorized Canon dealer.

Cause 2

If the <Inaccurate information> is the MEAP Specifications, the MEAP specifications of the application and of the machine do not match.

Remedy

Contact your local authorized Canon dealer.

Cannot install this license because the specified application and license do not correspond. Try to specify a path for the license file again.

Cause

The application cannot be installed because the specified license file does not correspond to the specified application.

Remedy

Specify a license file which corresponds to the application file.

The number of applications that can be installed has exceeded the limit. Try to install this application after uninstalling other applications.

Cause

You can install up to 19 applications. You are trying to install more applications than this number.

Remedy

You can install the new application by first uninstalling other applications (apart from system applications).

The specified license is already installed.

Cause

A license file which is already installed cannot be installed again. The specified license file has already been installed.

Remedy

The specified license file cannot be installed. Specify another license file.

To install the specified application, a license file must be installed at the same time. Specify a license file.

Cause

You cannot install the application unless you specify a corresponding license file with the application.

Remedy

When specifying an application to install, also specify a corresponding license file.

The specified file is a system application. Install the application from the [Enhanced System Application] page.

Cause

The specified file is a system application. You cannot install it from this [Install] page.

Remedy

Install the application from the [Enhanced Sys. App] page.

The specified license does not match this device. Specify an installable license.

Cause

In the license file, there is serial number information of machines in which the license file can be installed. The application you have specified cannot be installed, because your machine's serial number is not found in the serial number information in this license file.

Remedy

Specify a license file whose serial number information includes the serial number of your machine.

The specified application does not support this device.

Cause

The application file can only be installed in certain machine models. It cannot be installed in this machine.

Remedy

Specify an application which supports the machine.

The specified file is an update file. Stop the application that you want update and then install the file.

Cause

The specified application file is a file for updating an application which is already installed. It is necessary to stop the application which is to be updated before updating.

Remedy

Stop the application that you want to update, and then perform the update again.

Cannot install the application because the license requirement is different. Uninstall the specified application, and then try to install the application again.

Cause

You have tried to upgrade an application which is already installed using a version of the same application with different license requirements.

Remedy

Try upgrading after uninstalling the application you are trying to upgrade.

Cannot install this application because hard disk space has been exceeded. Uninstall other applications and then try to install it again.

Cause

The application cannot be installed because there is not enough space left on the hard disk.

Remedy

Uninstall unnecessary applications to free up hard disk space.

Could not cancel installation. Installation has been successfully completed.

Cause

The cancel button was pressed when the installation could not be canceled. Installation has successfully been completed.

Remedy

Disable the license file and download it from the [License Management] page.

The specified application cannot be installed on this device.

Cause

Could not install the specified application because the machine's memory is full.

Remedy

Try installing again after expanding the machine's memory. For more information on expanding the machine's memory, contact your local authorized Canon dealer.

This application does not support the MEAP version of the device. Contact your service representative after checking the application version.

Cause

If the <Inaccurate information> is the MEAP Specifications, the MEAP Specifications of the application and of the machine do not match.

Remedy

Contact your local authorized Canon dealer.

Cannot find the specified application. It may have been uninstalled by another user.

Cause

The specified application is already uninstalled.

Remedy

Reinstall the application as necessary.

Error: <Error Details>

Cause

An error has occurred for some reason. Refer to <Error Details> for details.

Remedy

If countermeasures for the error are still not clear from <Error Details>, contact your local authorized Canon dealer.