List of Error Messages and Their Causes and Remedies

This section explains the various messages that may appear on the display, along with possible causes and remedies.


The authentication server is not found. Contact the system manager for details.

The authentication server is not running. Contact the system manager for details.

Could not log in. The timer settings of your computer and the authentication server may not be in sync, or the user name or password is incorrect.

A password is not set on the authentication server side. Contact system manager.

The account expiration date has passed. Contact system manager.

The password expiration date has passed. Contact system manager.

Login failed due to an authentication error in Dept. ID Management. Contact system manager.

The machine will not operate normally because Dept. ID Management is set to ON. Contact system manager.

Could not obtain log in information. Contact system manager.

The authentication server is not found. Contact the system manager for details.

Cause 1

The LAN cable is not connected.

Remedy 1

Connect the LAN cable.

Cause 2

The primary/secondary DNS server settings in the machine are incorrect or not specified.

Remedy 2

Confirm the DNS server settings of the machine, and specify the correct values.

Cause 3

The DNS server specified in the machine is not started, or the service has been stopped.

Remedy 3

Follow the procedure below to confirm the settings.

  • Confirm the DNS server specified on the machine, and start the server if it has not been started.
  • Start the "Services" management tool on the DNS server.
  • Confirm the status of the DNS Server. If 'Started' is not displayed under <Status>, right-click [DNS Server] → select [Start].
Cause 4

Domain name resolution could not be performed with the DNS server.

Remedy 4

Confirm the following:

  • Confirm that the host record exists on the DNS server.
  • Confirm that the forwarding settings are correct.

The authentication server is not running. Contact the system manager for details.

Cause 1

The LAN cable is not connected.

Remedy 1

Connect the LAN cable.

Cause 2

The Active Directory server is not started.

Remedy 2

Start the Active Directory server.

Cause 3

The KDC (Key Distribution Center) service of Active Directory is stopped.

Remedy 3

Follow the procedure below to confirm the settings.

  • Start the "Services" management tool on the Active Directory server.
  • Check whether the Active Directory server is operating normally.

Could not log in. The timer settings of your computer and the authentication server may not be in sync, or the user name or password is incorrect.

Cause

The difference between the time set on the machine and the Active Directory server is greater than the allowed difference.

Remedy

Adjust the times of the machine and the Active Directory server so that they are within the allowed time difference. For more information, see "Security."

A password is not set on the authentication server side. Contact system manager.

Cause

The DES (Data Encryption Standard) key required for Domain Authentication has not been generated for Active Directory.

Remedy

Follow the procedure below to change the settings.

  • Start the Active Directory management tool, "Active Directory Users and Computers."
  • Right-click the user that failed to be authenticated.
  • Select [Reset Password] from the pop-up menu that is displayed.
  • Enter a new password in the [Reset Password] dialog box → click [OK].

The account expiration date has passed. Contact system manager.

Cause 1

The expiration date of the authenticated user account has expired.

Remedy 1

Follow the procedure below to confirm the settings.

  • Start the Active Directory management tool, "Active Directory Users and Computers."
  • Right-click the user account that has expired.
  • Select [Properties] from the pop-up menu that is displayed.
  • Select the [Account] tab → confirm the values in [Expiration Date] in [Account Expires].
  • If the expiration date has passed, extend the expiration date, or set it to 'None'.
Cause 2

The account of the authenticated user is disabled.

Remedy 2

Follow the procedure below to confirm the settings.

  • Start the Active Directory management tool, "Active Directory Users and Computers."
  • Right-click the user whose account is disabled.
  • Select [Properties] from the pop-up menu that is displayed.
  • Select the [Account] tab → confirm the [Disable Account] setting in [Account Options].
  • If [Disable Account] is selected, deselect it → click [OK].

The password expiration date has passed. Contact system manager.

Cause 1

The expiration date of the password for the authenticated user account has expired.

Remedy 1

Follow the procedure below to confirm the settings.

  • Start the Active Directory management tool, "Active Directory Users and Computers."
  • Right-click the user whose password expired.
  • Select [Reset Password] from the pop-up menu that is displayed.
  • Enter a new password in the [Reset Password] dialog box → click [OK].
Cause 2

The account of the authenticated user is set to 'Require Change of Password Next Login'.

Remedy 2

Follow the procedure below to confirm the settings.

  • Start the Active Directory management tool, "Active Directory Users and Computers."
  • Right-click the user that failed to be authenticated.
  • Select [Properties] from the pop-up menu that is displayed.
  • Select the [Account] tab → confirm the [Require Change of Password Next Login] setting in [Account Options].
  • If [Require Change of Password Next Login] is selected, deselect it → click [OK].

Login failed due to an authentication error in Dept. ID Management. Contact system manager.

The machine will not operate normally because Dept. ID Management is set to ON. Contact system manager.

Cause

The Department ID Management function of the machine is set to 'On'.

Remedy

Follow the procedure below to confirm the settings.

  • Change the current login service to a login application other than SSO-H.
  • Set Department ID Management to 'Off'. For information on setting Department ID Management to 'Off', see "Security."
  • Turn the main power of the machine to OFF, wait 10 seconds, and then turn the power back ON. For more information on turning ON/OFF the main power of the machine, see "Before You Start Using This Machine."

Could not obtain log in information. Contact system manager.

Cause

The port number specified in the '_ldap' SRV record (part of the DNS information of the domain specified as the login destination) is incorrect.

Remedy

Follow the procedure below to confirm the settings.

  • Start the DNS server management tool, "DNS."
  • Double-click [Forward Lookup Zones] → [<domain specified as the login destination>] → [_tcp], and then right-click the '_ldap' SRV record.
  • Select [Properties] from the pop-up menu that is displayed.
  • Select the [Service Location (SRV)] tab → confirm the value in [Port Number].
  • If the port number is different from the port number of the LDAP service, enter the correct port number for the LDAP service → click [OK].