Problem Solving |
This category describes what to do when paper jams occur, or an error is displayed. |
Reducing the Frequency of Paper Jams |
If paper jams occur frequently, even though there is no apparent problem with the machine, either one of the following two reasons may be the cause. Follow the instructions described below to reduce the frequency of paper jams.
Pulling jammed paper out of the machine by force may leave parts of the paper torn inside, leading to frequent paper jams. If paper tears while you are trying to remove jammed paper from the machine, make sure that you remove all of the torn pieces.
Make sure that the paper size dial located on the right side of a paper drawer matches the size of the paper loaded in the paper drawer. If the paper size dial is set incorrectly, paper jams may occur more frequently. |
Clearing Paper Jams |
If a paper jam occurs, the following screens appear on the touch panel display. |
Screens Indicating the Locations of Paper Jams |
The screen indicating the location of the paper jam and instructions on how to clear the paper jam appear on the touch panel display. This screen repeatedly appears on the touch panel display until the paper jam is entirely cleared.
The location of the paper jam is indicated, by a red circle, in the upper right corner of the screen. If you press [Recover Later], you can continue operations, such as setting modes and scanning originals, even if the jammed paper is not removed immediately. |
Remark |
|
|
|||||
|
Remark |
|
|
|||||
See the appropriate sections below for instructions on finding and removing jammed paper. Or, you can follow the instructions on the touch panel display. If jammed paper tears while it is being removed, be sure to remove any remaining pieces from inside the machine.
|
|
|
|
|
|
|
|
|
|
|
|
|
Once you have removed all of the jammed paper in locations other than the optional feeder, printing or copying resumes. If there is paper that still needs to be removed, a screen indicating how to clear that paper jam appears on the touch panel display. Repeat the procedure from step 1.
|
Fixing Unit (Inside the Main Unit) |
If a paper jam occurs in the fixing unit area, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
||||||
If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment." If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment." |
If there is paper jammed in the lower part of the fixing unit, proceed to step 3.
|
|
If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."
|
|
Duplexing Unit (Inside the Main Unit) |
If a paper jam occurs inside the duplexing unit, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
||||||
If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment." If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment." |
|
If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."
|
|
Stack Bypass |
If a paper jam occurs inside the stack bypass, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
|
|
If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment." If the optional Copy Tray-J1 is attached to the main unit, remove all of the output paper from the tray. For more information, see "Optional Equipment." |
|
If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."
|
|
Paper Drawer 1 |
If a paper jam occurs inside Paper Drawer 1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment." If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment." |
|
|
|
|
|
|
|
|
If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."
|
|
Paper Drawer 2 |
If a paper jam occurs inside Paper Drawer 2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
![]() |
![]() |
If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment." |
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."
|
![]() |
|
Cassette Feeding Unit-Y3 (Optional) |
If a paper jam occurs inside the optional Cassette Feeding Unit-Y3, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
![]() |
![]() |
If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment." |
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
![]() |
If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."
|
![]() |
|
Paper Deck-Q1 (Optional) |
If a paper jam occurs in the optional Paper Deck-Q1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
|
Paper can also be jammed in the feeding slot on the side of the main unit. Remove any jammed paper from the feeding slot. |
If the screen indicating the paper jam is no longer displayed after reconnecting the paper deck to the main unit, proceed to step 7.
|
The inside lifter descends automatically.
|
Look carefully, as jammed paper may be difficult to see. |
|
|
Feeder (DADF-U1) (Optional) |
If a paper jam occurs in the optional Feeder (DADF-U1), a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
|
|
|
|
|
|
|
|
|
Finisher-S1 (Optional) |
If a paper jam occurs in the optional Finisher-S1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
If the optional Puncher Unit-Q1/R1/S1 is not attached, this procedure is not necessary. Proceed to step 4. |
|
|
If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment." If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment." |
|
|
|
If there is difficulty in removing jammed paper from the bottom of the fixing unit, proceed to step 9.
|
|
If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."
|
|
Finisher-S1/Puncher Unit-Q1/R1/S1 (Optional) |
If a paper jam occurs in the optional Finisher-S1 and Puncher Unit-Q1/R1/S1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
|
|
|
If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment." If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment." |
|
If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."
|
|
|
|
|
|
|
|
Inside the Transfer Cover of the Finisher-S1 (Optional) |
If a paper jam occurs inside the transfer cover of the optional Finisher-S1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
|
|
|
|
|
|
|
|
Inside the Top Cover of the Finisher-AE1/Saddle Finisher-AE2 (Optional) |
If a paper jam occurs inside the top cover of the optional Finisher-AE1 or optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
If you cannot see any jammed paper, check if any jammed paper is stuck inside the output area of the finisher.
|
|
|
|
Inside the Buffer Pass Unit-E2 of the Finisher-AE1/Saddle Finisher-AE2 (Optional) |
If a paper jam occurs inside the buffer pass unit of the optional Finisher-AE1 or optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
![]() |
![]() |
|
![]() |
![]() |
|
![]() |
|
Inside the Front Cover of the Saddle Finisher-AE2 (Optional) |
If a paper jam occurs inside the front cover of the optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
|
Springs are attached to the upper delivery guide, so it returns to its original position when released. |
Turn the lever on the lower delivery guide to the right until it stops, and then tilt the lower delivery guide to the right. |
|
|
|
Saddle Stitcher Unit (Optional) |
If a paper jam occurs inside the saddle stitcher unit of the optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
|
|
|
|
Turn the lever on the lower delivery guide to the right until it stops, and then tilt the lower delivery guide to the right. |
|
|
|
Puncher Unit-L1/M1/N1 (Optional) |
If a paper jam occurs inside the optional Puncher Unit-L1/M1/N1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
|
|
|
|
|
|
|
Inner 2 Way Tray-D1 (Optional) |
If a paper jam occurs inside the optional Inner 2 Way Tray-D1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment." If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment." |
|
|
|
|
If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."
|
|
Copy Tray-J1 (Optional) |
If a paper jam occurs inside the optional Copy Tray-J1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. |
Remark |
|
|
|||||
If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment." |
|
If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."
|
|
Clearing Staple Jams |
If a staple jam occurs, follow the procedure described below to remove the jammed staples. |
Finisher-S1 (Optional) |
If a staple jam occurs in the optional Finisher-S1, a screen similar to the one shown below appears on the touch panel display. Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples. |
Remark |
|
||||||
|
|
|
|
|
|
|
|
|
Finisher-AE1/Saddle Finisher-AE2 (Optional) |
If a staple jam occurs in the stapler unit of the optional Finisher-AE1 or optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples. |
Remark |
|
||||||
|
|
|
|
|
|
|
Saddle Stitcher Unit (Optional) |
If a staple jam occurs inside the saddle stitcher unit of the optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples. |
Remark |
|
|
|||||
|
|
|
|
|
|
|
|
|
|
List of Error Messages |
This section explains the various messages that appear on the touch panel display, along with possible causes and remedies. For explanations of messages that are not listed here, see "Using the Main Unit to Send/Receive" and "Network." |
Self-Diagnostic Display |
If the machine displays a self-diagnostic error message, follow the instructions on the touch panel display. Self-diagnostic error messages appear on the touch panel display at the following times:
The following is a list of self-diagnostic error messages, along with their possible causes and remedies. |
![]() |
Cause 1 | |
Remedy |
Cause 2 | |
Remedy | |
![]() |
Cause | |
Remedy 1 | |
Remedy 2 | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause 1 | |
Cause 2 | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
List of Error Codes without Messages |
If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you press [Log] on the System Monitor screen. (See "Basic Operations.") If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report and Send Report. However, if a send job is canceled, "STOP" is printed in the Results column on the Send Report. (See "Using the Main Unit to Send/Receive.") Perform the necessary procedures according to the error code. |
![]() |
Cause 1 | |
Remedy |
Cause 2 | |
Remedy | |
![]() |
Cause 1 | |
Remedy |
Cause 2 | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause 1 | |
Remedy |
Cause 2 | |
Remedy |
Cause 3 | |
Remedy | |
![]() |
Cause | |
Remedy 1 | |
Remedy 2 | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause 1 | |
Remedy 1 | |
Remedy 2 |
Cause 2 | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause 1 | |
Remedy |
Cause 2 | |
Remedy |
Cause 3 | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause 1 | |
Remedy |
Cause 2 | |
Remedy |
Cause 3 | |
Remedy |
Cause 4 | |
Remedy |
Cause 5 | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause 1 | |
Remedy |
Cause 2 | |
Remedy | |
![]() |
Cause 1 | |
Remedy |
Cause 2 | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause 1 | |
Remedy |
Cause 2 | |
Remedy |
Cause 3 | |
Remedy | |
![]() |
Cause | |
Remedy | |
![]() |
Cause | |
Remedy | |
If Memory Becomes Full during Scanning |
If memory becomes full during the scanning of originals, the following screens appear on the touch panel display. |
Remark |
|
||||||
|
Details of each item are shown below.
The Basic Features screen of the selected function appears. |
Details of each item are shown below.
|
Service Call Message |
If a malfunction occurs and the machine cannot operate normally, a screen like the one shown below is displayed. Follow the instructions that appear on the touch panel display. |
Contacting Your Local Authorized Canon Dealer |
If a message like the one shown below appears, follow the procedure described below. |
Remark |
|
|
|||||
![]() |
After the machine shuts down, the control power switch automatically turns OFF and the main power switch of machine automatically switches to OFF ("
|
![]() |
![]() |
|
![]() |
|
Setting the Limited Functions Mode from the Service Call Message Screen |
If the Service Call Message screen appears indicating a malfunction of a Finisher mode, you can clear it by turning the Limited Functions Mode 'On' to temporarily limit the use of the finishing modes. However, after the Limited Functions Mode is deactivated, the Service Call Message screen may appear again, unless the cause of the malfunction is removed. |
Remark |
|
|
|||||
|
A message prompting you press [Shutdown] and to turn the main power switch back ON appears. |
After the machine shuts down, the control power switch automatically turns OFF and the main power switch of machine automatically switches to OFF (" |
The machine starts up in the Limited Functions mode. |
When the Power Does Not Turn ON |
If you cannot operate the machine, even though the main power switch and the control panel power switch are both turned ON, always check that the breaker is not in the OFF position. If the breaker is in the OFF position, contact your local authorized Canon dealer without turning the breaker back ON. |
Remark |
|
||||||
Printer/Fax Driver Troubleshooting |
See the "Troubleshooting" in the driver help to resolve problems when using the printer driver or fax driver for Windows. In this section, screens for the printer driver are used. |