Other Situations

Transmissions are slow.

Fax transmissions are slow (if the optional fax board is installed).

Cannot use fax information services (if the optional fax board is installed).

Documents cannot be sent overseas (error code #18) (if the optional fax board is installed).

Calls are not connected, or an incorrect number is dialed.

Transmissions are slow.

Are documents being sent at a high resolution?

It is recommended that you send documents containing text only in a lower resolution.

Fax transmissions are slow (if the optional fax board is installed).

Is the ECM TX or ECM RX set to 'On'?

Set ECM TX and ECM RX to 'Off'. (See "ECM Transmission" and "ECM Reception.")

Was the original type set to 'Text/Photo' when sending the document?

Select 'Text' from the Original Type drop-down list if the original does not contain any photos. (See "Scan Exposure and Original Type Settings.")

Cannot use fax information services (if the optional fax board is installed).

If your machine is connected to a rotary pulse line, is your machine set for tone dialing?

Set the machine for tone dialing to use fax information services. (See "Fax Information Services.")

Did you receive an instruction from the sender to set the machine to receive?

Press [RX Start]. (See "Fax Information Services.")

Documents cannot be sent overseas (error code #18) (if the optional fax board is installed).

Is a pause inserted in the fax number?

Insert a pause after the country code, or after the fax number of the recipient, and then dial the number again. (See "Specifying a Fax Number.")

Change the Long Distance setting on the Option screen if you are sending documents to destinations stored in the Address Book. To access the Long Distance setting, press → [Address Book Settings] → [Register Address] → [Register New Address] → [Fax] → [Option]. (See "Editing Address Details.")

Calls are not connected, or an incorrect number is dialed.

Did you hear the dial tone before entering the fax number?

Make sure that you hear the dial tone before entering the fax number. If you enter the fax number before hearing the dial tone, the call may not be connected, or an incorrect number may be dialed.