Problem Solving

This category describes what to do when paper jams occur, or an error is displayed.



Reducing the Frequency of Paper Jams

If paper jams occur frequently, even though there is no apparent problem with the machine, either one of the following two reasons may be the cause. Follow the instructions described below to reduce the frequency of paper jams.

  • There are torn pieces of paper left inside the machine.

Pulling jammed paper out of the machine by force may leave parts of the paper torn inside, leading to frequent paper jams. If paper tears while you are trying to remove jammed paper from the machine, make sure that you remove all of the torn pieces.

  • The paper size dial is set incorrectly.

Make sure that the paper size dial located on the right side of a paper drawer matches the size of the paper loaded in the paper drawer. If the paper size dial is set incorrectly, paper jams may occur more frequently.



Clearing Paper Jams

If a paper jam occurs, the following screens appear on the touch panel display.



Screens Indicating the Locations of Paper Jams

The screen indicating the location of the paper jam and instructions on how to clear the paper jam appear on the touch panel display. This screen repeatedly appears on the touch panel display until the paper jam is entirely cleared.

  • Example of a Screen Indicating the Location of the Paper Jam

The location of the paper jam is indicated, by a red circle, in the upper right corner of the screen.

If you press [Recover Later], you can continue operations, such as setting modes and scanning originals, even if the jammed paper is not removed immediately.


Remark
  • If a paper jam occurs in the optional Feeder (DADF-U1), you cannot continue operating the machine. Follow the directions on the touch panel display to clear the paper jam. (See "Feeder (DADF-U1) (Optional).")
  • If a MEAP application screen is displayed, a message appears in the Job/Print monitor area. Press [System Monitor] → follow the procedures that appear on the touch panel display to help you remove the jammed paper.

  • Example of a Screen Indicating How to Clear the Paper Jam


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed originals or paper, take care not to cut your hands on the edges of the originals or paper.
  • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
  • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.
  • The fixing unit and its surroundings inside the machine may become hot during use. When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its surroundings, as doing so may result in burns or electrical shock.
  • After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is not in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in personal injury or damage if the machine suddenly starts printing.
  • If paper is jammed in several locations, remove the jammed paper in the order indicated on the touch panel display.

  1. Inspect all paper jam locations indicated on the touch panel display, and remove any jammed paper.

See the appropriate sections below for instructions on finding and removing jammed paper. Or, you can follow the instructions on the touch panel display.

If jammed paper tears while it is being removed, be sure to remove any remaining pieces from inside the machine.

  • If the machine's power is turned OFF when there is a paper jam, detection of paper jams in the paper drawers is not possible after the power is turned back ON. Clear paper jams without turning the power OFF.
  • Some areas that are shown to have paper jams may not actually have paper jams. However, always check all locations indicated on the touch panel display in the order that is given.
  • For information on the possible locations where paper jams may occur and how to remove the jammed paper, see the following.


1 Fixing Unit (See "Fixing Unit (Inside the Main Unit).")
2 Duplexing Unit (See "Duplexing Unit (Inside the Main Unit).")
3 Stack Bypass (See "Stack Bypass.")
4 Paper Drawer 1 (See "Paper Drawer 1.")
5 Paper Drawer 2 (See "Paper Drawer 2.")

  1. If a paper jam occurs inside an optional unit, see the instructions in the following sections.










  1. After you have removed all of the jammed paper in the locations indicated on the touch panel display, restore all levers and covers to their original positions.
  1. Continue to follow the procedure and instructions on the touch panel display.

Once you have removed all of the jammed paper in locations other than the optional feeder, printing or copying resumes.

If there is paper that still needs to be removed, a screen indicating how to clear that paper jam appears on the touch panel display. Repeat the procedure from step 1.

  • You do not have to re-enter the number of copies or prints, even if you are printing multiple sets. The machine automatically recalculates the number of copies or prints to make based on the number of sheets that have jammed.


Fixing Unit (Inside the Main Unit)

If a paper jam occurs in the fixing unit area, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • The fixing unit and its surroundings inside the machine may become hot during use. When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its surroundings, as doing so may result in burns or electrical shock.

  1. Press the button on the right cover of the main unit, and open the right cover.

If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment."

If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment."

  1. Pull down the upper cover of the fixing unit by its tab, and remove any jammed paper.

If there is paper jammed in the lower part of the fixing unit, proceed to step 3.

  • The fixing unit and its surroundings are subject to high-temperatures. When removing jammed paper, take care not to touch anything in this area, except the jammed paper and the upper cover.
  1. Remove any jammed paper protruding from the lower part of the fixing unit.

  1. Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position.

If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."

  • When closing the right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Duplexing Unit (Inside the Main Unit)

If a paper jam occurs inside the duplexing unit, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • The fixing unit and its surroundings inside the machine may become hot during use. When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its surroundings, as doing so may result in burns or electrical shock.

  1. Press the button on the right cover of the main unit, and open the right cover.

If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment."

If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment."

  1. Remove any jammed paper.

  1. Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position.

If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."

  • When closing the right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Stack Bypass

If a paper jam occurs inside the stack bypass, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


  1. Remove all of the paper that is not jammed from the stack bypass.

  1. Remove any jammed paper.

  1. Press the button on the right cover of the main unit, and open the right cover.

If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment."

If the optional Copy Tray-J1 is attached to the main unit, remove all of the output paper from the tray. For more information, see "Optional Equipment."

  1. Remove any jammed paper from the stack bypass inside the right cover of the main unit.

  1. Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position.

If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."

  • When closing the upper and lower right covers of the main unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Paper Drawer 1

If a paper jam occurs inside Paper Drawer 1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


  1. Press the button on the right cover of the main unit, and open the right cover.

If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment."

If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment."

  1. Remove any jammed paper.

  1. Open the paper drawer's right cover.

  1. Remove any jammed paper.

  1. Press and release the button on Paper Drawer 1.

  1. Grip the handle, and pull out the paper drawer until it stops.

  1. Remove any jammed paper.

  1. Gently push Paper Drawer 1 back into the machine until it clicks into place in the closed position.

  • When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury.
  1. Close the paper drawer's right cover.

  • When closing the paper drawer's right cover, be careful not to get your fingers caught, as this may result in personal injury.
  1. Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position.

If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."

  • When closing the right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Paper Drawer 2

If a paper jam occurs inside Paper Drawer 2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


  1. Open the paper drawer's right cover.

If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment."

  1. Remove any jammed paper.
  1. Press and release the button on Paper Drawer 2.
  1. Grip the handle, and pull out the paper drawer until it stops.
  1. Remove any jammed paper.
  1. Gently push Paper Drawer 2 back into the machine until it clicks into place in the closed position.
  • When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury.
  1. Close the paper drawer's right cover.

If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."

  • When closing the right cover of the paper drawer, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Cassette Feeding Unit-Y3 (Optional)

If a paper jam occurs inside the optional Cassette Feeding Unit-Y3, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.

  1. Open the lower right cover of the cassette feeding unit.

If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment."

  1. Remove any jammed paper.
  1. Press and release the button on the paper drawer indicated on the touch panel display.
  1. Grip the handle, and pull out the paper drawer until it stops.
  1. Remove any jammed paper.
  1. Gently push the paper drawer back into the machine until it clicks into place in the closed position.
  • When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury.
  1. Close the lower right cover of the cassette feeding unit.

If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."

  • When closing the lower right cover of the cassette feeding unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Paper Deck-Q1 (Optional)

If a paper jam occurs in the optional Paper Deck-Q1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.

  1. Press the release button, and move the paper deck away from the main unit.

  1. Pull down the lever on the side of the paper deck that attaches to the main unit, and remove any jammed paper from the feeding area.

Paper can also be jammed in the feeding slot on the side of the main unit. Remove any jammed paper from the feeding slot.

  1. Reconnect the paper deck to the main unit.

If the screen indicating the paper jam is no longer displayed after reconnecting the paper deck to the main unit, proceed to step 7.

  • When reconnecting the paper deck to the main unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Press the open button to open the paper deck.

The inside lifter descends automatically.

  • If the machine is in the Sleep mode (the touch panel is not displayed, and only the main power indicator is lit), you may not be able to open the paper deck. In this case, press the control panel power switch to reactivate the machine, and then press the open button on the paper deck.
  1. Remove any jammed paper.

Look carefully, as jammed paper may be difficult to see.

  1. Close the paper deck.

  • When closing the paper deck, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Feeder (DADF-U1) (Optional)

If a paper jam occurs in the optional Feeder (DADF-U1), a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed originals, take care not to cut your hands on the edges of the originals.

  1. Open the feeder cover.

  1. Remove any jammed originals.

  1. Open the inner cover, holding it by its front tab.

  1. Turn the feed dial, and remove any jammed originals.

  1. Close the inner cover.

  • When closing the inner cover, be careful not to get your fingers caught, as this may result in personal injury.
  1. Close the feeder cover.

  • When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury.
  1. Lift the feeder, and remove any jammed originals.

  1. Close the feeder.

  • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Finisher-S1 (Optional)

If a paper jam occurs in the optional Finisher-S1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.
  • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
  • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

  1. Open the front cover of the finisher.

If the optional Puncher Unit-Q1/R1/S1 is not attached, this procedure is not necessary. Proceed to step 4.

  1. Align the pointed notch on the knob with the shaded region () .

  1. Close the front cover of the finisher.

  • When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
  1. Press the button on the right cover of the main unit, and open the right cover.

If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment."

If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment."

  1. Pull out the paper output unit.

  1. Pull down any one of the four inner guides, and remove any jammed paper.

  • If it is impossible to lower one of the four inner guides, try another inner guide. Do not attempt to lower the inner guide too forcefully, as this may break it.
  1. Push the paper output unit back into its original position.

  • When pushing the paper output unit back into its original position, be careful not to get your fingers caught, as this may result in personal injury.
  1. Pull down the upper cover of the fixing unit by its tab, and remove any jammed paper.

If there is difficulty in removing jammed paper from the bottom of the fixing unit, proceed to step 9.

  • The fixing unit and its surroundings are subject to high-temperatures. When removing jammed paper, take care not to touch anything in this area, except the jammed paper and the upper cover.
  1. If there is any jammed paper protruding from the lower part of the fixing unit, remove the jammed paper.

  1. Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position.

If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."

  • When closing the right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Finisher-S1/Puncher Unit-Q1/R1/S1 (Optional)

If a paper jam occurs in the optional Finisher-S1 and Puncher Unit-Q1/R1/S1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.
  • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
  • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

  1. Open the front cover of the finisher.

  1. Align the pointed notch of the knob with the shaded region ().

  1. Remove any jammed paper protruding from the output tray.

  1. Press the button on the right cover of the main unit, and open the right cover.

If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment."

If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment."

  1. Follow steps 5 to 9 in "Finisher-S1 (Optional)" to remove the paper jam.

  1. Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position.

If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."

  • When closing the right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Lift the handle of the finisher unit up, and then pull it out to the left.

  • Do not place any objects on the finisher unit, or lean on it, as doing so may damage the machine, or cause the machine to fall over, resulting in personal injury.
  1. Pull down the puncher unit, and then remove any jammed paper.

  1. Return the puncher unit to its original position.

  1. Lift the handle of the finisher unit up, and then return the finisher unit to its original position.

  • When returning the finisher unit to its original position, do not place your fingers or hands under the finisher, as they may get caught, resulting in personal injury.
  1. Return the pointed notch on the knob back to its original position.

  1. Close the front cover of the finisher.

  • When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Inside the Transfer Cover of the Finisher-S1 (Optional)

If a paper jam occurs inside the transfer cover of the optional Finisher-S1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.
  • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
  • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

  1. Remove any jammed paper protruding from the output tray.

  1. Open the front cover of the finisher.

  1. Lift the handle of the finisher unit up, and then pull it out to the left.

  • Do not place any objects on the finisher unit, or lean on it, as doing so may damage the machine, or cause the machine to fall over, resulting in personal injury.
  1. Open the transfer cover, and then remove any jammed paper.

  1. Close the transfer cover.

  • When closing the transfer cover, be careful not to get your fingers caught, as this may result in personal injury.
  1. Lift the handle of the finisher unit up, and then return the finisher unit to its original position.

  • When returning the finisher unit to its original position, do not place your fingers or hands under the finisher, as they may get caught, resulting in personal injury.
  1. Close the front cover of the finisher.

  • When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Inside the Top Cover of the Finisher-AE1/Saddle Finisher-AE2 (Optional)

If a paper jam occurs inside the top cover of the optional Finisher-AE1 or optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.
  • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
  • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

  1. Open the output slot on the outside of the finisher, and remove any jammed paper that is visible.

If you cannot see any jammed paper, check if any jammed paper is stuck inside the output area of the finisher.

  • If a paper jam occurs when you are printing in the Staple mode, do not remove the output sheets that are waiting to be stapled. (Printing and stapling resume after you clear the paper jam.)
  1. Open the top cover of the finisher, and remove any jammed paper.

  1. Close the top cover of the finisher.

  • When closing the top cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Inside the Buffer Pass Unit-E2 of the Finisher-AE1/Saddle Finisher-AE2 (Optional)

If a paper jam occurs inside the buffer pass unit of the optional Finisher-AE1 or optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.
  • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
  • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

  1. Open the buffer pass unit, and remove any jammed paper.
  1. Close the buffer pass unit.
  • When closing the buffer pass unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Inside the Front Cover of the Saddle Finisher-AE2 (Optional)

If a paper jam occurs inside the front cover of the optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.
  • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
  • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

  1. Open the front cover of the finisher.

  1. Tilt the upper delivery guide to the right, and remove any jammed paper.

Springs are attached to the upper delivery guide, so it returns to its original position when released.

  1. Tilt the lower delivery guide to the right, and remove any jammed paper.

Turn the lever on the lower delivery guide to the right until it stops, and then tilt the lower delivery guide to the right.

  1. Return the lower delivery guide to its original position.

  1. Close the front cover of the finisher.

  • When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Saddle Stitcher Unit (Optional)

If a paper jam occurs inside the saddle stitcher unit of the optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.
  • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
  • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

  1. Open the front cover of the finisher.

  1. Turn the knob on the right in the direction of the arrow (counterclockwise).

  1. While pushing in the knob on the left, turn it in the direction of the arrow (clockwise).

  1. Remove any jammed paper protruding from the saddle stitcher unit.

  1. Tilt the lower delivery guide to the right, and remove any jammed paper.

Turn the lever on the lower delivery guide to the right until it stops, and then tilt the lower delivery guide to the right.

  1. Return the lower delivery guide to its original position.

  1. Close the front cover of the finisher.

  • When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Puncher Unit-L1/M1/N1 (Optional)

If a paper jam occurs inside the optional Puncher Unit-L1/M1/N1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


  1. Open the front cover of the punch waste tray.

  1. Align the pointed notch on the knob within the shaded region ().

  1. Open the top cover of the puncher unit.

  1. Remove any jammed paper.

  1. Close the top cover of the puncher unit.

  • When closing the top cover of the puncher unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Close the front cover of the punch waste tray.

  • When closing the front cover of the punch waste tray, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Inner 2 Way Tray-D1 (Optional)

If a paper jam occurs inside the optional Inner 2 Way Tray-D1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.
  • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
  • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

  1. Press the button on the right cover of the main unit, and open the right cover.

If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment."

If the optional Copy Tray-J1 is attached to the main unit, remove all output paper from the tray. For more information, see "Optional Equipment."

s
  1. Pull out the paper output unit.

  1. Remove any jammed paper.

  1. Push the paper output unit back into its original position.

  • When pushing the paper output unit back into its original position, be careful not to get your fingers caught, as this may result in personal injury.
  1. Remove any jammed paper from the inside of the main unit's right cover.

  1. Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position.

If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."

  • When closing the right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Copy Tray-J1 (Optional)

If a paper jam occurs inside the optional Copy Tray-J1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.


Remark
  • There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
  • When removing jammed paper, take care not to cut your hands on the edges of the paper.
  • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
  • When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
  • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician.

  1. Press the button on the right cover of the main unit, and open the right cover.

If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see "Optional Equipment."

  1. Remove any jammed paper protruding from the inside slot of the copy tray.

  1. Place your hand where the hand symbol () is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position.

If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see "Optional Equipment."

  • When closing the right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury.
  1. Follow the instructions on the touch panel display.


Clearing Staple Jams

If a staple jam occurs, follow the procedure described below to remove the jammed staples.



Finisher-S1 (Optional)

If a staple jam occurs in the optional Finisher-S1, a screen similar to the one shown below appears on the touch panel display. Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples.


Remark
  • Make sure to close all covers and paper drawers of the machine before clearing any staple jams.

  1. Open the front cover of the finisher.

  1. Lift the handle of the finisher unit up, and then pull it out to the left.

  • Do not place any objects on the finisher unit, or lean on it, as doing so may damage the machine, or cause the machine to fall over, resulting in personal injury.
  1. Lift and pull out the staple case from the stapler unit, holding it by the green tab.

  1. Push down the tab on the staple case.

  1. Remove all of the staples that slide from the staple case.

  1. Return the tab on the staple case to its original position.

  1. Gently push the staple case back into the finisher until it is securely in place.

  1. Lift the handle of the finisher unit up, and then return the finisher unit to its original position.

  • When returning the finisher unit to its original position, do not place your fingers or hands under the finisher, as they may get caught, resulting in personal injury.
  1. Close the front cover of the finisher.

  • When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
  • If there are no staples ready for stapling after the cover is closed, the stapler unit automatically performs a "dry" stapling operation to reposition the staples.


Finisher-AE1/Saddle Finisher-AE2 (Optional)

If a staple jam occurs in the stapler unit of the optional Finisher-AE1 or optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples.


Remark
  • Make sure to close all covers and drawers of the machine before clearing any staple jams.

  1. Open the front cover of the finisher.

  1. Lift and pull out the staple case from the stapler unit, holding it by the green tab.

  1. Push down the tab on the staple case.

  1. Remove all of the staples that slide from the staple case.

  1. Return the tab on the staple case to its original position.

  1. Gently push the staple case back into the stapler unit until it is securely in place.

  1. Close the front cover of the finisher.

  • When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
  • If there are no staples ready for stapling after the cover is closed, the stapler unit automatically performs a "dry" stapling operation to reposition the staples.


Saddle Stitcher Unit (Optional)

If a staple jam occurs inside the saddle stitcher unit of the optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples.


Remark
  • If necessary, make sure to remove all of the paper in the Booklet tray before clearing a staple jam inside the saddle stitcher unit.
  • This procedure is necessary only if the optional Saddle Finisher-AE2 is attached.

  1. Open the front cover of the finisher.

  1. Grip the saddle stitcher unit by its handle, and pull it out of the finisher until it stops.

  1. Pull the stapler unit of the saddle stitcher unit towards you, and then push it up.

  1. Pull out the staple cartridge containing the jammed staples, holding it by its left and right sides.

  1. On the staple case, push down Part A, and push up Part B.

  1. Remove any jammed staples, and return Part B to its original position.

  1. Return the staple cartridge to its original position.

  1. Pull the stapler unit of the saddle stitcher unit towards you, and then push it down into its original position.

  1. Gently push the saddle stitcher unit back into its original position.

  1. Close the front cover of the finisher.

  • When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
  • When you have cleared the staple jam, be sure to manually reposition the staples in the saddle stitcher unit. (See "Additional Functions.")


List of Error Messages

This section explains the various messages that appear on the touch panel display, along with possible causes and remedies.

For explanations of messages that are not listed here, see "Using the Main Unit to Send/Receive" and "Network."



Self-Diagnostic Display

If the machine displays a self-diagnostic error message, follow the instructions on the touch panel display.

Self-diagnostic error messages appear on the touch panel display at the following times:

  • When scanning or printing cannot be performed because of an operational error.
  • When you need to make a decision or take some action during scanning, copying, or printing.
  • When you need to make a decision or take some action while browsing the network.

The following is a list of self-diagnostic error messages, along with their possible causes and remedies.


Load paper.

Load A4 size paper.

Return page 1 to the top, and then press the Start key.

Return page 1 to the top, and then press the Start key. (Data for the scanned original has exceeded limits on the size that can be handled by this machine. Automatically adjust settings and try again.)

Scanning has stopped because the size of the data for the scanned original exceeds the limit. Scanning may be possible if [Sharpness] is reduced and the type of original is set to [Text].

Remove the paper from the output tray.

Remove the paper from the booklet tray.

Replace toner cartridge.

Place the original on the platen glass.

Remove the original from the platen glass.

Remove the original from the feeder.

Original scanning area (thin glass strip) is dirty.

This number has not been registered. Enter the number again.

Load paper.

Cause 1

The machine has run out of paper. No more prints can be made.

Remedy

Load paper. (See "Maintenance.")

Cause 2

The paper drawer is not correctly inserted.

Remedy

Insert the paper drawer as far as it will go. (See "Maintenance.")

Load A4 size paper.

Cause

The optimum paper size selected by the Automatic Paper Selection mode is not available in the machine.

Remedy 1

Load the indicated paper size into the machine. If you press (Start) while this message is displayed, prints are made with the currently selected paper size.

Remedy 2

If the message continues to be displayed even if the indicated paper size is loaded, set Drawer Eligibility For APS/ADS in Common Settings (from the Additional Functions screen) for that paper drawer to 'On'. (See "Additional Functions.")

Return page 1 to the top, and then press the Start key.

Cause

Scanning was stopped due to a problem with the optional feeder.

Remedy

Arrange the originals in page order with the first page on top. Place the originals back into the feeder's original supply tray, and press (Start).

Return page 1 to the top, and then press the Start key. (Data for the scanned original has exceeded limits on the size that can be handled by this machine. Automatically adjust settings and try again.)

Cause

Scanning has stopped because the data size of the scanned original exceeds the maximum data size that the machine can handle.

Remedy

Try scanning the original again from the first page. If scanning is still not possible, reduce the Sharpness mode setting, and select [Text] for the original type.

Scanning has stopped because the size of the data for the scanned original exceeds the limit. Scanning may be possible if [Sharpness] is reduced and the type of original is set to [Text].

Cause

Scanning has stopped because the data size of the scanned original exceeds the maximum data size that the machine can handle.

Remedy

Reduce the Sharpness mode setting, and select [Text] for the original type.

Remove the paper from the output tray.

Cause

Prints from the previous job remain in the output tray.

Remedy

Remove the prints remaining in the output tray. Printing automatically resumes.

Remove the paper from the booklet tray.

Cause

Prints from the previous job remain in the Booklet tray of the optional Saddle Finisher-AE2.

Remedy

Remove the prints remaining in the Booklet tray. Printing automatically resumes.

Replace toner cartridge.

Cause 1

Printing will not be possible soon because the toner is running low.

Cause 2

Printing is not possible because the toner has run out.

Remedy

Replace the toner cartridge. (See "Maintenance.")

Place the original on the platen glass.

Cause

The specified mode requires that the original be placed on the platen glass, but there is no original on the platen glass.

Remedy

Place the original on the platen glass.

Remove the original from the platen glass.

Cause

An original remains on the platen glass.

Remedy

Remove the original from the platen glass, and place the new original.

Remove the original from the feeder.

Cause

The machine cannot scan your original using the feeder. An original is placed in the feeder and on the platen glass.

Remedy

Remove the original from the feeder.

Original scanning area (thin glass strip) is dirty.

Cause

The feeder's scanning area is dirty.

Remedy

Clean the feeder's scanning area. (See "Maintenance.")

This number has not been registered. Enter the number again.

Cause

The Department ID and password you entered are not registered.

Remedy

Contact the system manager of your Department for the correct Department ID and password.



List of Error Codes without Messages

If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen when you press [Log] on the System Monitor screen. (See "Basic Operations.")

If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report and Send Report. However, if a send job is canceled, "STOP" is printed in the Results column on the Send Report. (See "Using the Main Unit to Send/Receive.")

Perform the necessary procedures according to the error code.


#001

#009

#099

#701

#703

#711

#712

#749

#759

#816

#817

#823

#824

#825

#849

#850

#851

#852

#853

#854

#855

#856

#857

#858

#859

#860

#861

#862

#863

#865

#001

Cause 1

Different sized originals were scanned without setting the Different Size Originals mode.

Remedy

Set the Different Size Originals mode, and then try scanning again.

Cause 2

Different sized originals were scanned in the 2-Sided Original without setting the Different Size Originals mode.

Remedy

Set the Different Size Originals mode, and then try scanning again.

#009

Cause 1

There is no paper.

Remedy

Load paper. (See "Maintenance.")

Cause 2

The paper drawer is not inserted correctly into the machine.

Remedy

Insert the paper drawer properly. (See "Maintenance.")

#099

Cause

Copying/printing was interrupted.

Remedy

Try copying/printing again.

#701

Cause 1

The specified Department ID does not exist, or the password has changed.

Remedy

Enter the correct Department ID or password using - (numeric keys) on the control panel, and try again.

Cause 2

The Department ID or password was changed while the machine was processing a job.

Remedy

Change the Department ID and password, and try again. If you do not know the password, contact your System Manager.

Cause 3

<Allow Printer Jobs with Unknown IDs> is set to 'Off'.

Remedy

Set <Allow Printer Jobs with Unknown IDs> to 'On'. (See "Security.")

#703

Cause

The hard disk is full, and no more images can be scanned.

Remedy 1

Wait a few moments, and try scanning again after the current send jobs complete.

Remedy 2

Erase documents stored in inboxes. If the machine still does not operate normally, turn the main power OFF, and then back ON again. (See "Before You Start Using This Machine.")

#711

Cause

The inbox memory is full.

Remedy

Erase unnecessary documents stored in the inbox. (See "Using the Main Unit to Send/Receive" and "Mail Box.")

#712

Cause

The maximum number of documents is already stored in the inbox.

Remedy

Erase unnecessary documents stored in the inbox. (See "Using the Main Unit to Send/Receive" and "Mail Box.")

#749

Cause

You could not execute the job because a service call message is being displayed.

Remedy

Turn the main power OFF, wait for 10 or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer. (See "Before You Start Using This Machine.")

#759

Cause

An error occurred while sending the URL of a User Inbox.

Remedy

Contact your System Manager.

#816

Cause

You cannot print because the set page limit total has been reached.

Remedy

Contact your System Manager.

#817

Cause

A communication error occurred between your machine and a remote copy printer.

Remedy

Check the network connection, and try again. If communication errors continue, contact your System Manager.

#823

Cause

Unable to connect to a remote copy printer.

Remedy

Check the network connection, and try again. If the machine still does not operate normally, contact your System Manager.

#824

Cause

A communication error occurred in a remote copy printer.

Remedy

Check the network connection to the remote copy printer, and try again. If the machine still does not communicate with the remote copy printer, contact your System Manager.

#825

Cause 1

The Department ID and password set on the host machine do not match those registered in the remote copy printers.

Remedy 1

Register your Department ID and password in the remote copy printers.

Remedy 2

Use a remote copy printer in which your Department ID and password are registered.

Cause 2

Reserved or current print jobs cannot be performed in the remote copy printer because the Department ID and password have been deleted, or the password has been changed.

Remedy

Contact your System Manager, or make sure that the Department ID and password set in the host machine match the ones registered in the remote copy printer.

#849

Cause

Device information could not be delivered because the client machine is processing a job.

Remedy

Try delivering device information again after the client machine finishes processing the job.

#850

Cause

Device information could not be delivered because a screen relating to the delivered device information is being displayed.

Remedy

Try delivering the device information again after the screen is cleared from the client machine. (See "Security.")

#851

Cause 1

There is insufficient memory remaining in the system.

Remedy

Check the system's available memory, and delete any unnecessary documents stored in inboxes. (See "Mail Box.")

Cause 2

The machine's memory is full.

Remedy

Erase unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Using the Main Unit to Send/Receive" and "Mail Box.")

Cause 3

The scanned document cannot be stored because there are more than 2,000 documents in the specified inbox.

Remedy

If there are a large number of documents, delete the unnecessary ones from the specified inbox. (See "Mail Box.")

#852

Cause

An error occurred because the main power switch was turned OFF while a job was being processed.

Remedy

Check to see if the main power switch is turned ON. Try processing the job again, if necessary. (See "Before You Start Using This Machine.")

#853

Cause 1

When trying to print a large number of pages, the job is not performed due to insufficient memory resources.

Remedy

Reduce the number of pages to print, or perform the print job again when no other jobs are reserved.

Cause 2

The job could not be processed, because it was canceled from the printer driver while the print data was being sent to the machine.

Remedy

Try printing again.

Cause 3

The spool memory is full when Use Spooler in Network Settings in System Settings (from the Additional Functions screen) is set to 'On', therefore, data received from the host could not be spooled.

Remedy

Set Use Spooler in Network Settings in System Settings (from the Additional Functions screen) to 'Off', and try sending the print data again. (See "Network.")

Cause 4

The maximum number of receivable data exceeds the receive limit. (See "Mail Box" and "Using the Main Unit to Send/Receive.")

Remedy

Try printing the documents again after all current jobs are complete. If you still cannot print, check the sent data.

Cause 5

The number of secured documents exceeded the maximum limit that can be reserved at a time.

Remedy

Print or erase the secured documents that are stored in the machine, and try printing again. (See "Setting the Main Unit (PS/PCL/UFR II Printer).")

#854

Cause

Device information could not be delivered because the client machine has Restrictions for Receiving Device Info. in Device Information Delivery Settings in System Settings (from the Additional Functions screen) set to 'On'.

Remedy

Try delivering device information again after setting Restrictions for Receiving Device Info. in Device Information Delivery Settings in System Settings (from the Additional Functions screen) to 'Off'. (See "Security.")

#855

Cause

Device information could not be delivered because a language that the client machine cannot handle was included in the device information.

Remedy

Contact your local authorized Canon dealer.

#856

Cause

The job was canceled because there was not enough free space on the hard disk to store the temporary data.

Remedy

Contact your System Manager.

#857

Cause

Data reception timed out, or the job was canceled at the host.

Remedy

Check that the network is functioning properly, and then try printing again.

#858

Cause

There is a problem with the print data sent from an external application.

Remedy

Check the settings of the data sent to the machine, make sure they are compatible with the machine, and try sending the data again.

#859

Cause 1

A compression error occurred with the image data.

Remedy

Check the print settings, and try printing again.

Cause 2

An original was not scanned properly, or the orientation of the original was incorrect.

Remedy

Check the scan settings, and try scanning again.

#860

Cause 1

A paper jam occurred during printing.

Remedy

Try printing again.

Cause 2

You tried to print on a transparency sheet not made for this machine.

Remedy

Load transparencies made for this machine into the machine and then try printing again.

#861

Cause

An error occurred while processing PDL data or image data.

Remedy

Confirm the print settings you made when printing from a computer.

#862

Cause 1

The saddle finisher trays have exceeded their stacking limits.

Remedy

Change the print data or print settings, and try printing again.

Cause 2

A combination of settings, which is not supported was set.

Remedy

Change the print data or print settings, and try printing again.

Cause 3

Data, which is not guaranteed to be compatible was printed.

Remedy

Change the print data or print settings, and try printing again.

#863

Cause

An error occurred while processing PDL data or image data.

Remedy

Check the settings, and try printing again.

#865

Cause

A function related to performing jobs is restricted.

Remedy

Contact your System Manager.



If Memory Becomes Full during Scanning

If memory becomes full during the scanning of originals, the following screens appear on the touch panel display.


Remark
  • The machine's memory can store approximately 8,200 pages of scanned images. Approximately 8,000 pages of that total is shared by the various functions, including the Copy, Print, and Mail Box functions. In addition, each function is guaranteed to be able to store the following number of pages:

    Copy: 100 pages
    Print: 100 pages (excluding Secured Print Jobs)

    For example, the Copy function can store up to 8,100 pages of scanned images.
    100 + 8,000 = 8,100 pages (approximate figures)
    However, the number of pages that the machine's memory can store may differ, depending on the amount of memory required for documents stored in inboxes and jobs that are in the print queue.

  1. Follow this procedure:

  • Select [Yes], [No], or [Another Function].

Details of each item are shown below.

[Yes]: The pages scanned into memory are printed. When printing is complete, scan the remaining originals.
[No]: The pages scanned into memory are not printed.
[Another Function]: Select to use another function that is not being used (If the desired function is not displayed, press [] or [] to scroll to the desired function.) → press [Done].

The Basic Features screen of the selected function appears.


  • Select [Cancel] or [Another Function].

Details of each item are shown below.

[Cancel]: The current job is canceled, and the display returns to the Basic Features screen. Scan the job again when the current job is complete.
[Another Function]: Select to use another function that is not being used (If the desired function is not displayed, press [] or [] to scroll to the desired function.) → press [Done].



Service Call Message

If a malfunction occurs and the machine cannot operate normally, a screen like the one shown below is displayed. Follow the instructions that appear on the touch panel display.



Contacting Your Local Authorized Canon Dealer

If a message like the one shown below appears, follow the procedure described below.


Remark
  • Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
  • Always grasp the power plug when disconnecting the power cord. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord. If the power cord is damaged, this could cause current to leak, resulting in a fire or electrical shock.
  • If you turn OFF the main power switch when there is a job waiting to print, that job is erased.

  1. Press [Shutdown].

After the machine shuts down, the control power switch automatically turns OFF and the main power switch of machine automatically switches to OFF ("" side).

  1. Wait at least 10 seconds before turning the main power switch back to "I" side.
  1. If the machine still does not operate normally, follow the procedure below, and then contact your local authorized Canon dealer.
  • Turn the main power switch OFF.
  • Remove the power plug from the power outlet.
  • When you contact your local authorized Canon dealer, have the following information available:
  • Product name
  • Details of the malfunction
  • The error code displayed on the touch panel display


Setting the Limited Functions Mode from the Service Call Message Screen

If the Service Call Message screen appears indicating a malfunction of a Finisher mode, you can clear it by turning the Limited Functions Mode 'On' to temporarily limit the use of the finishing modes. However, after the Limited Functions Mode is deactivated, the Service Call Message screen may appear again, unless the cause of the malfunction is removed.


Remark
  • If you shutdown the machine when there is a job waiting to print, that job is erased.
  • If you set Limited Functions Mode to 'On' from the Service Call Message screen, Limited Functions Mode in Common Settings (from the Additional Functions screen) is also set to 'On'. (See "Additional Functions.")

  1. Press [Limited Fnctns Mode].

  1. Press [Yes].

A message prompting you press [Shutdown] and to turn the main power switch back ON appears.

  1. Press [Shutdown] to turn the main power switch OFF.

After the machine shuts down, the control power switch automatically turns OFF and the main power switch of machine automatically switches to OFF ("" side).

  1. Wait at least 10 seconds before turning the main power switch back to "I" side.

The machine starts up in the Limited Functions mode.



When the Power Does Not Turn ON

If you cannot operate the machine, even though the main power switch and the control panel power switch are both turned ON, always check that the breaker is not in the OFF position.

If the breaker is in the OFF position, contact your local authorized Canon dealer without turning the breaker back ON.


Remark
  • If the breaker is in the OFF position, do not switch the current leakage breaker back ON. Doing so may lead to a fire, electrical shock, smoke, or the tripping of other breakers in the facility.


Printer/Fax Driver Troubleshooting

See the "Troubleshooting" in the driver help to resolve problems when using the printer driver or fax driver for Windows. In this section, screens for the printer driver are used.