If you encounter problems during installation or uninstallation of the MF Drivers and MF Scan Utility, see the following sections before contacting Canon.
Trouble with Installation
Cannot install the software
When you are in an IPv6 environment, the Software Programs/Manuals Setup screen may not appear, and you cannot install the MF drivers. Install the drivers using the WSD port.
Installing the MF Drivers
Quit all running applications and install the software again.
Applications installed from the DVD-ROM supplied with the machine are not properly registered in the MF Scan Utility
Applications are automatically registered to the MF Scan Utility once they have been installed. They are not, however, if installed while the MF Scan Utility is open. To access these applications from the utility, you need to manually register them to the utility. For more information, see [Instructions] on MF Scan Utility.
Trouble after Upgrading the Operating System
Cannot use the software after upgrading the operating system